Privacy Policy

Effective Date: SEPTEMBER 24TH 2025

At Soleita Festival, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you purchase tickets, book accommodations, or engage with our services online.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing information, and any details you provide during ticket or accommodation purchases.

Technical Information: IP address, browser type, and device details when you visit our website or ticketing platform.

Event-Related Information: Accommodation preferences, travel details you share with us, or special access needs.

2. How We Use Your Information

We use your information to:

Process ticket and accommodation purchases.

Communicate important updates about the festival.

Provide customer support and respond to inquiries.

Improve our services and ensure a safe, smooth festival experience.

We will never sell or rent your personal information.

3. Sharing of Information

We may share limited information with:

Service Providers: Such as payment processors or ticketing platforms, strictly for the purpose of processing orders.

Accommodation Partners: When necessary, to confirm your booking.

Legal Authorities: Only if required by law or to protect the safety of attendees and staff.

4. Data Storage & Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. Your payment information is encrypted and processed securely through our ticketing provider.

5. Your Rights

As an attendee, you have the right to:

Access the personal information we hold about you.

Request corrections to inaccurate or outdated information.

Request that we delete your personal data, subject to legal obligations.

Opt out of marketing communications at any time.

6. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control or disable cookies through your browser settings.

7. Third-Party Links

Our platforms may contain links to third-party sites (such as accommodation partners). We are not responsible for the privacy practices of these websites. We encourage you to read their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website with the effective date clearly stated.

9. Ticket and Accommodation Disclaimer

Soleita Festival tickets and accommodation packages are sold separately. Purchasing one does not guarantee the availability of the other. It is the attendee’s responsibility to secure both a valid festival pass and suitable accommodation. If you purchase a ticket without booking accommodation (or vice versa) and accommodations or passes sell out, Soleita Festival is not responsible for refunds, exchanges, or any inconvenience caused. Entry to the event requires a valid festival pass regardless of accommodation status.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Soleita Festival Team

Email: info@soleitafestival.com

Website: www.soleitafestival.com